Privacy Notice

Welcome to PMT+’s privacy notice. PMT+ respects your privacy and is committed to protecting your personal data. We are a “B2B” company, meaning our customers are businesses and not consumers. When we use the word “you”, we are referring both to people who interact with us as individuals or representatives of our customers.

It is important that you read this privacy notice together with our Terms of Service, and any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.

Alternatively, you can download a PDF version of the notice here.

Purpose of this Privacy Notice

This privacy notice will inform you as to how we look after your personal data. It applies to your data when you visit our websites, cloud-based collaboration platform available at www.pmt.plus and our applications (the “Platform”), use our services made available by PMT+ from time to time via the Platform (“Services”), speak to our staff, apply for a job with us or when you otherwise interact with us or provide us with personal information on you or individuals connected with you. Where necessary, we will provide additional information in relation to specific services.

Controller, Sub-Processors & Contact Us

This privacy notice is issued on behalf of all of the legal entities in the PMT+ group so when we mention “PMT+”, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the PMT+ Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. PMT+ Crew Limited is the controller and is responsible for our websites.

We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice or information we hold about you, including any requests to exercise your legal rights, please contact us at privacy@pmt.plusor write to us at PMT+, PMT+ Crew Limited, 100 Market Street, Suite 200, Remote-first & global. You can contact our Data Protection Officer at dpo@pmt.plus or at the PMT+ postal address above.

PMT+ as Processor

While providing Services to customers, our customers may provide us with personal data, including inputting it into our Platform and engage us as a processor. Where we are engaged as a processor on behalf of our customers or where we engage sub-processors on our customers’ behalf, you should refer to our customer’s privacy notices.

Changes to this Privacy Notice

We may revise this privacy notice from time to time. We advise you to review this page regularly to stay informed of any changes and to make sure that you are happy with any changes. If we make material changes to this privacy notice we will notify our registered users by email or through posting a notification when you log into our Services. If any non-material changes to this Privacy Notice are unacceptable to you, you must immediately contact us and stop using PMT+ until the issue is resolved. Your continued use of PMT+ following the posting of non-material changes to this privacy notice constitutes your acceptance of those changes.

This Privacy Notice was last updated on 29 September 2026, and is published in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you are a representative of one of our customers and have account access credentials, you can always access the account and review the information you have provided, including name, address, email address, phone number, payment information and other relevant account information. You can update this information directly or contact us for assistance. If you delete some or all of this information, then you may be prevented from accessing your account or using any services. Data relating to device activity and to actions that have been authorised by an account representative regarding those devices that is intended for viewing by customers may be accessed at our customer portal.

Social Media and Third-Party Links

Our websites and Services may have social media features, such as the Facebook Like button, and widgets (such as for sharing a page). These features, which are hosted by third parties, collect data similar to the Technical Data mentioned below, and set a cookie to enable the feature to function properly. They also contain links to websites operated by third parties that we believe may be of interest or that are relevant to one of our services. If you use these links, you will leave our site, and you should note that we do not have any control over that other websites and cannot be responsible for the protection and privacy of any information that you provide while visiting such sites. Providing a link to third party websites does not mean that we endorse or warrant the Services provided by any third parties and this privacy notice does not govern such sites. These third parties and the social media providers described earlier will have their own privacy notices that will govern the data they collect.

Children

Our websites are not intended for persons under the age of 18 years old and we do not knowingly collect data relating to persons under the age of 18 years old. If you have reason to believe that a child has provided personal information to us, please contact us at privacy@pmt.plus, and we will delete that information unless we are required, by law or in connection with the enforcement or defence of our rights, to retain this information.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data — first name, maiden name, last name, username or similar identifier, job title/position, date of birth, and gender.
• Contact Data — employer, work address, email address and mobile phone numbers.
• Visitation Data — time & date of arrival & departure, photograph ID, signature, CCTV footage.
• Financial Data — transaction amount, payment method, payment date, bank account information, cardholder details (last 4 digits of card number, expiry date of card and potentially cardholder name), signature and VAT number where applicable.
• Profile Data — account password, account number and account age.
• Technical Data — geolocation, internet protocol (IP) address, device identifier, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites and/or Services.
• Customer Support Data — information you provide to us related to the use of our Services which may be used by us to help you resolve your query (such as screenshots and/or recordings of issues as they happen on your screen during a customer support call), administrator permission status of the user contacting us, information on the use of our customer support feature you use and any feedback you provide in respect of these features.
• Cookies — information about your preferences and the way you use our Services is collected through cookies. We use cookies to provide and operate our services. Please see our Cookie Policy for further details.
• Usage Data — information about how you use our websites and Services such as the number of projects on an account (active and archived), your site URL, geographical location, your internet service provider, your IP address, the time, frequency and duration of your activities, when you are online and when you update your settings. We also record information about the software you are using to browse our websites, such as the type of computer or device and the screen resolution.
• Marketing Data — your preferences in relation to receiving electronic marketing from us and our third parties.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific service feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this Privacy Notice.

Unless required by law, we will not, without your explicit consent, collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) or information about criminal convictions and offences. If you believe any PMT+ website, app or employee has asked you for this information, please contact us at privacy@pmt.plus.

If You Fail to Provide Personal Data

We cannot provide our Services (as defined in the Terms of Service) to you or the organization you represent without processing your Identity Data, Contact Data, Profile Data, Technical Data, Usage Data, Customer Support Data and Geolocation Data.

We use different methods to collect data from and about you through:

Direct Interactions

You may give us your Identity, Contact and Marketing Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. You provide personal data when you:

• Subscribe to our services, newsletters or mailing lists;
• Attend our webinars;
• Request information to be sent to you (e.g. when viewing demos);
• Enter a survey;
• Apply for a job in our “Careers” section or visit our offices;
• Give us some feedback; or
• Submit a query.

Automated Technologies or Interactions

As you interact with our websites, Services, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

Third Parties or Publicly Available Sources

We may receive personal data about you from various third parties, including Identity and Contact Data from your employer and/or publicly available sources like the Companies Registration Office in Ireland and LinkedIn and Technical Data from analytics providers/advertising networks and search information providers.

We will only use your personal data when the law allows us to. We have set out a description of all the ways we plan to process your personal data and which of the legal bases we rely on to do so. We also identify what our legitimate interests are where appropriate.

• Performance of a contract: where you are a party to the Terms of Service, we process your personal data where it is necessary in order to perform our obligations under our Terms of Service.
• Consent: we generally do not rely on consent as a legal basis for processing your personal data other than in relation to sending, either from us or from third parties, direct marketing communications to you via email, text message or phone calls. Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time, although withdrawal of your consent to process your personal data may render us unable to provide services to you (or your employer). You have the right to withdraw consent at any time by contacting us at privacy@pmt.plus.
• Legitimate interests: we process your personal data where this is necessary for our legitimate interests as specified in the table below. Where we process personal data on the basis of our legitimate interests, we do so in a fair, transparent and accountable manner and take appropriate steps to prevent such activity having any unwarranted impact on you. We do not process your personal data where such legitimate interests are overridden by your interests, fundamental rights or freedoms. You have a right to object to processing of your personal data where we are relying on a legitimate interest. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
• Compliance with a legal obligation to which we are subject: we process your personal data to discharge a relevant EU or EU Member State legal or regulatory obligation to which we are subject, including in order to comply with obligations arising under specific legislation.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at privacy@pmt.plus.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Access by PMT+ Personnel

We allow access to personal data only to employees and consultants who need it for a lawful purpose. We train our employees to handle personal data appropriately and require consultants to do the same.

Access by Other Third Parties

Our third-party service providers that provide customer relationship management services, website maintenance, database and cloud services, customer support, customer analytics, payment processing, and payroll and benefits management services have access to your personal data. Our contracts with these third party providers only allow use of your information to provide these services and require that they not disclose it unless required in special circumstances. We review the security policies and practices of our third party service providers as appropriate as part of our own efforts to maintain the security of your information.

Law Enforcement, Court Orders & Protection of Rights

We may disclose any of your information to government officials as necessary to comply with applicable laws and orders. If we receive a request to disclose any such information, we may do so if we believe in our reasonable discretion that such request is lawful and that disclosure is reasonably necessary to comply. We may also disclose your personal data to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. In the event that we are legally compelled to disclose your personally identifiable information to a third party, we will attempt to notify you unless doing so would violate the law, court order or government instruction.

Affiliates

We may disclose information (including personally identifiable information) about you to our Affiliates. Our “Affiliates” are any person or entity which directly or indirectly controls, is controlled by or is under common control with PMT+, whether by ownership or otherwise. Any information relating to you that we provide to our Affiliates will be treated by those Affiliates in accordance with the terms of this privacy notice.

Other Disclosures

We may also disclose your information if we believe it is necessary in order to protect our property rights or rights of a third party, to protect the safety of any person or of the public or to prevent any activity that we believe is harmful, illegal or unethical. For example, we may need to use personal data in order to enforce our Terms of Service with customers, or to engage in other business or corporate transactions. We will put appropriate security measures in place, such as non-disclosure agreements, whenever possible.

The PMT+ Data Processing Agreement includes the European Commission’s Standard Contractual Clauses (SCCs) as the mechanism to transfer data from the EU to the US.

Certain elements of our services are hosted in the United States and the EU, and your data may be transferred to the United States; in addition, our staff in the EU, EEA, or UK share limited information with PMT+ in the United States. This may include your contact information to coordinate sales and marketing activities and to ensure you are interacting with the correct PMT+ entity and business function. If you apply for a position with any PMT+ entity, generally, your information will stay in the country where you apply, although some data may be shared with our PMT+ entity in the US. There is no adequacy decision in place for the US.

Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We use industry-standard measures to safeguard all data and have a continuous process in place to test their effectiveness and review the threat landscape and new tools available.

You have a role to play in security as well, and we ask that you use prudent measures to protect against unauthorised access to your account information, including logging out of your account when finished, not sharing your login information and taking other customary security precautions appropriate for the situation.

Phishing

We are aware that people may pose as legitimate businesses and try to trick you into disclosing personal information that can be used to steal your identity. We will not request your account login or password, your credit card information or any sensitive data that could be used to steal your identity, such as national identifying numbers, in an unsolicited or non-secure email or telephone call. If you believe that someone representing themselves as being associated with PMT+ has requested this information, please contact us immediately at privacy@pmt.plus so that we may verify their identity.

Special Laws

You must not store on our Services (as defined in the Terms of Service) or otherwise submit to the Services any: (i) protected health information subject to the Health Insurance Portability and Accountability Act (HIPAA), (ii) Special Categories of Personal Data, or (iii) save to the extent required to pay for the Services, credit, debit or other payment card data subject to PCI DSS or any other credit card schemes. If you pay us by credit card, we and our payment processors protect your payment information in accordance with local laws establishing standards for payment card information.

We and our third party processors will keep personal data in our active operating systems only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of providing services to you or a customer, satisfying any legal, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

• Request access to your personal data: (commonly known as a “data subject access request”). This lets you receive a copy of the personal data we hold about you and check that we process it lawfully.
• Request correction of the personal data: that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide.
• Request erasure of your personal data: This lets you ask us to delete or remove personal data where we have no good reason to keep processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law.
• Object to processing of your personal data: where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
• Opting out: You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
• Request restriction of processing: of your personal data. This enables you to ask us to suspend the processing of your personal data: (a) if you want us to establish the accuracy of the data; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it, as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data: to you or to a third party in a structured, commonly used, machine-readable format.
• Withdraw consent at any time: where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

Contact Us & Complaints

If you would like to exercise any of the above rights, please contact us at privacy@pmt.plus with your request. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint to a data protection supervisory authority at any time. The Data Protection Commission (“DPC”) is the Irish supervisory authority and can be contacted at info@dataprotection.ie. We would, however, appreciate the chance to address your concerns before you approach the DPC, so please contact us in the first instance.

This Privacy Policy explains what data PMT+ collects, how we use it, and your choices. By using PMT+, you agree to the practices described below: